Support
Something not working, or a question about your account? Send us a note and we'll get back to you — usually within one business day.
Prefer your own mail app? Write to support@ordinarykids.com.
Common questions
- Hey OK can't hear me
- Check that the microphone permission is on in Settings › Hey OK › Microphone. If it's already on, close the app fully and reopen it — a call that lost connection can hold the mic.
- How do I change or cancel my plan?
- Plans are managed on the web. Sign in at heyok.ai and open Settings › Plan to upgrade, change, or cancel. Cancelling keeps your access until the end of the period you've paid for.
- How do I delete my account and data?
- In the app, open the menu › Settings › Delete account & data. That erases your conversations, memories, and goals along with the account. It can't be undone.
- Is my conversation private?
- Your conversations are yours. See our privacy policy for exactly what's stored, why, and how long it's kept.