Terms & Conditions

1. Acceptance of these terms

These Terms & Conditions (“Terms”) govern your access to and use of Hey OK (the “Service”), operated by OrdinaryKids LLC (“we”, “us”). By using the Service you agree to these Terms. If you do not agree, do not use the Service.

2. The service

Hey OK is a conversational product intended for personal reflection and general support. It is not a substitute for professional medical, mental health, legal, or financial advice, and it does not provide emergency services. If you may be in crisis, contact local emergency services or a qualified professional.

3. Eligibility & accounts

You must be at least 13 years old (or the minimum age of digital consent in your jurisdiction) to use the Service. You are responsible for keeping any account credentials secure and for activity that occurs under your account.

4. Acceptable use

You agree not to:

• use the Service for unlawful, harmful, or abusive purposes;
• attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service;
• submit content you do not have the right to share, or that infringes the rights of others.

5. Your content

You retain ownership of the content you share with the Service. You grant us a limited license to process that content solely to operate and improve the Service, as described in our Privacy Policy.

6. Intellectual property

The Service, including its software, design, and branding, is owned by us and our licensors and is protected by applicable intellectual-property laws. These Terms do not grant you any rights in our trademarks.

7. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or fit for a particular purpose.

8. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.

9. Changes

We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use of the Service after changes take effect constitutes acceptance.

10. Text message program (SMS)

Hey OK operates an optional text message program. If you opt in, we send check-in nudges, reminders tied to the goals you set in the app, and account notifications. Opting in is never required — you can use the Service without it.

• Message frequency: Up to 7 msgs/week. Frequency varies with how you use the app.
• Message and data rates may apply. Your mobile carrier may charge you for messages you send or receive.
• To opt out, reply STOP to any message from us. To get help, reply HELP or email hello@heyok.ai. After you send STOP we will send one confirmation message and then stop texting you.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, US Cellular, and most regional carriers.

How we handle the phone number itself — including that we never share mobile information with third parties for marketing — is described in our Privacy Policy. You can see exactly what the opt-in looks like in the app on our SMS opt-in page.

11. Contact

Questions about these Terms? Email us at hello@heyok.ai. These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws principles.